Privacy Policy

Urban Pet Supply LLC wants you to know how we collect, use, share, and protect your information. We may change or add to this privacy policy, so we urge you to review it periodically.


Your basic information, such as;

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone (or mobile) number
  • Your credit/debit card number
  • Your purchase/return/exchange information
  • Your location
  • Your pet’s information (name, breed, date of birth, gender, veterinary information, photographs, etc.)

If you choose not to provide any of these information, we may not be able to process your request.

Automated Information Collection

We may use your previously collected information to offer you personalized services, like the last page visited, purchase history, preferences etc. If we are able to identify you as a Urban Pet Supply customer, we may, for example, link your activity on our website to your activity in our stores.


We use cookies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information we receive includes the pages you visit on our site, source destination, the type of device you are using, purchase information and checkout process, search terms and geographic location etc.

Our Mobile Website

Our website is fully customized and compatible to any handheld device. You can easily access the website and its feature through your phone, tablet, laptop or PC with an internet connection.

Complain Center

Urban Pet Supply

3601 104th street, Urbandale, IA 50322

(515)727-0607 |

User Experience Information

In order to improve your online shopping experience, to help with fraud identification, and to assist our Customer Care Representatives in resolving issues you may experience in completing online purchases, we use tools to monitor certain user experience information. This includes: Login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers, pets in our care or others.


If we intend to use or disclose your personal information in any way materially different than what we say in this privacy policy or make any other material changes, we will make reasonable efforts to revise this policy. If we make any changes to this Policy, we will change the 'Revised' date below.