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FAQ

What should a user do in case of late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@urbanpetssupply.com.

What should a user do in case of late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@urbanpetssupply.com.

Do we have return policy?

Return any product for any reason within 30 days of receipt for a refund equal to the amount paid for the product (not including shipping charges).To return your product, you should mail your product to: 3601, 104th Street Urbandale Iowa US 50322

How do we send you refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.